You do not need to download or install anything to use JoodBooking. A modern web browser and a stable internet connection are the only requirements.
How the Platform Is Structured
At the centre of the platform sits the Backoffice — the operational command hub where all bookings originate or land, regardless of their source (direct phone call, B2C website, B2B portal, or bed-bank channel). From the Backoffice you manage contracts, users, reports, and accounting. The surrounding products — B2C Website, B2B Portal, Jood PMS, and Jood Guest Portal — connect to the Backoffice and extend its capabilities to specific audiences or operational contexts.Key Concepts
Backoffice
The central hub for your organisation. All reservations flow through here. Staff manage bookings, print invoices, generate reports, and configure the rest of the platform from a single dashboard.
Booking Stages
Every reservation moves through a defined lifecycle: Request → Preliminary → Confirmed, with terminal states of Cancelled or No-Show. Each stage triggers automated notifications and accounting entries.
Contracts
Pricing in JoodBooking is contract-driven. A contract defines rates per room type, per season, and per client — giving you precise control over what each channel or corporate buyer pays.
Users & Roles
Administrators create staff accounts and assign granular permissions — controlling which screens, reports, and actions each user can access. No technical knowledge is needed to manage your team.
Reports
Generate occupancy, revenue, and accounting reports at any time. Every report can be exported as PDF or XLS and shared directly via Email or WhatsApp from within the platform.
B2C vs B2B
B2C targets individual travellers through your public-facing website with online payment and promo codes. B2B gives corporate clients and wholesale partners a private portal with their own contracted pricing.
Platform Modules at a Glance
| Module | Primary Users | Core Purpose |
|---|---|---|
| Backoffice | Reservations staff, management | Central booking management, accounting, reports |
| B2C Website | Direct (individual) customers | Self-service online booking with e-payment |
| B2B Portal | Corporate buyers, wholesale partners | Contract-rate booking for business clients |
| Jood PMS | Front-desk / reception staff | Room assignment, check-in, occupancy chart |
| Jood Guest Portal | In-stay hotel guests | Digital service requests during the stay |
Integrations Overview
JoodBooking connects to the ecosystem your business already relies on:- Payment gateways: Payfort, Paytab, Myfatourah, Urway, Stripe, and International
- Channel Manager: RateTiger for syncing prices and availability across OTAs
- Bed Banks: Webbeds, Ratehawk, and RateTiger bed bank
- PMS integrations: eZee, RateGain, and RateTiger for hotel property management connectivity
- Electronic Billing: ZATCA-compliant e-invoicing built in
- Communication: Msegat and MessageBird for SMS and WhatsApp notifications