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Guests today expect to communicate with hotel staff the same way they communicate with everyone else — on their phone, instantly. The Jood Guest Portal replaces printed menus, paper request forms, and front desk phone calls with a clean digital interface that guests can access from any device with a single tap. They submit requests, browse services, order from the restaurant menu, and leave feedback — all without waiting in line or picking up the phone. Your team receives requests instantly and routes them to the right person, so service is faster and nothing slips through the cracks.

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Guest-Facing Benefits

Easy Requests

Guests send any request with a single tap — room service, housekeeping, maintenance, or special needs — at any time of day or night.

Guest Feedback

Guests leave comments and ratings easily during or after their stay, giving you real-time visibility into satisfaction without waiting for a checkout survey.

Virtual Experiences

Create immersive digital menus and interactive service catalogs that showcase your offerings in a way printed materials never could.

Always Accessible

The portal is available 24/7 from any device. Guests tap in from their own smartphone — no app download or account registration required.

Faster Service

Requests are routed directly to the right staff member the moment they are submitted, eliminating the delay of phone relays and manual handoffs.

Paperless

Eliminate printed menus, paper request forms, and physical feedback cards — reducing costs and your property’s environmental footprint simultaneously.

Full Tracking

Track every guest request, its assigned staff member, and its resolution status in real time — so no request is lost or forgotten.

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Operational Features

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Attractive Design

The Guest Portal presents your hotel’s restaurant menu, available services, and offerings through an easy-to-use, visually engaging interface. First impressions matter — your portal reflects the quality of your property.

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Role Distribution

Build a complete role-based operations system within the portal. Assign each staff member or team to their category of responsibilities — housekeeping handles cleaning requests, F&B handles food orders, maintenance handles technical issues — so every request lands with the right person automatically.
The Jood Guest Portal is an add-on module and is not included in the standard JoodBooking plan. Contact the JoodBooking support team to enable it for your property.
Have questions or want to request a demo of the Guest Portal? Reach out to the JoodBooking team directly on WhatsApp.